Home  Job Details

Job Details:

-------

Title:

LCM IT Coordinator

Category:

IT

Sub Category:


Skills:

PC Hardware, peripheral, mobile devices, printer, networking and support experience, Altiris, MS SMS

Experience:

6+ years

Location:

Mumbai, Maharashtra, India

Job Posted Date:

2017-11-17 00:00:00

Job Description:




Job Responsibilities:
•	Monitor and update Help Desk incident and work order tickets in Remedy within Service Level Agreements. 
•	Monitor and provide PC services including imaging, re-core, deployment, repair, upgrade and asset management.
•	Share weekly / bi-weekly / monthly reporting for LCM and service desk performance for Asia Africa
•	Provide end user software services for Windows, iOS, Mac, Android
•	Provide dispatch service to remote users or sites (service end user at their location) 
•	Provide on-site support for network, server, hardware upgrades or projects at site
•	Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.)
•	Liaison with facility service providers for maintenance of A/V, UPS and Printers
•	Deliver prepared training to users at sites for new equipment and software
•	Ability to travel to remote sites as needed (scheduled or on-demand).  Must have clean, full valid driving license. 
•	Ability to work off hours if needed

Qualifications & Certifications
•	ITIL Foundation (Required+ MUST)
•	Microsoft Certified Professional and MCSA Windows 10 (Required)
•	HDI Desktop Support Technician OR CompTIA A+ Certification (Required+MUST)
•	CompTIA Network+ Certification (Preferred)
•	Completion of Lenovo Warranty Service Authorization Course
•	Microsoft Windows Operating systems, messaging, and email products including Outlook and O365.
•	Microsoft’s Active Directory, Remote Desktop services, and remote assistance tools




HAPPY CLIENTS

SOME OF THE MANY COMPANIES WE HAVE HELPED


DROP US A LINE




SUBMIT

VISIT OUR OFFICE


BENGALURU


Nasscom 10K Startup Warehouse
22, Tower D, Diamond District
HAL Airport Rd
ISRO Colony, Domlur
Bengaluru
Karnataka - 560008

RECENT LINKS


REACH US AT